Signing in to Orion Stars is straightforward once you know where the fields are on your platform. This guide covers each one, plus staying signed in and moving between devices.
Just two things: the username and password your agent sent when the account was created. There is no separate email verification step and no social sign-in.
Both are case-sensitive. If you are pasting them out of a chat message, check you have not carried a trailing space - that single issue accounts for a large share of failed first logins.
Open the installed app. The login fields appear on the first screen. Enter your username and password and confirm.
If the app does not open at all, that is an install problem rather than a login problem - Orion Stars not working covers those.
The iPhone path differs from Android because of how iOS handles apps distributed outside the App Store. The iPhone install guide covers getting to the point where the app opens. Once it does, the login screen behaves the same as Android.
The web version runs in a normal browser, which makes it the quickest way to check whether a sign-in problem is with your account or with your installed app. If web works and the app does not, the account is fine and the issue is local to the device.
That single test is the most useful diagnostic available to you, and it takes about thirty seconds.
Sessions generally persist between openings, so you should not need to re-enter credentials every time. You will be asked again after reinstalling the app, clearing app data, switching device, or if a session is ended for security reasons.
This is exactly why the credentials need to live somewhere other than the chat thread. Reinstall the app eight months from now and you will want them.
The platform supports cross-device play, so the same account can be used on a phone and on web. Sign in with the same credentials on each.
Be sensible about where you sign in. A shared or public computer is not the place to leave a session open. The account guide covers this in more depth.
Work through these in order before contacting support - most failures resolve at step one or two:
If none of that works, Orion Stars login problems covers the specific error cases in detail. Beyond that, message the channel you used to sign up - the agent who set the account up can check it from their side.
Almost all first-login failures come down to how the credentials were transferred rather than anything wrong with the account. Copying from a chat message picks up trailing spaces; autocorrect capitalises a first letter; a lowercase l and an uppercase I look identical in many fonts.
This is why typing the credentials by hand once is a genuinely useful diagnostic. If a hand-typed attempt works and a pasted one does not, you have found the problem.
Sessions persisting is convenient on your own phone and not what you want on a device other people use. If you have signed in somewhere shared, sign out deliberately when you finish rather than assuming the session will expire on its own.
The same applies to a device you are selling, returning or handing on. Sign out first.
When something is not working, the fastest route to an answer is to narrow down where the problem lives before you start changing things:
Four checks, about a minute, and you will know which of our guides you actually need.
The two habits that prevent nearly all access problems are storing credentials in a password manager the day you receive them, and keeping a device passcode on the phone you play on. Neither takes effort after the first time.
Nobody legitimate needs your password. Support can look up and act on your account without it, so treat any request for it as a red flag regardless of who appears to be asking.
If you think someone else has your credentials, contact your agent and get the password changed rather than waiting to see what happens.
From the agent who created your account, sent over the chat channel you used to sign up.
Password help goes through your agent on the channel you signed up with.
Yes. The platform supports cross-device play with the same credentials.
Usually after a reinstall, cleared app data, a device change, or a session ended for security reasons.